Adoption is the part most Microsoft AI programmes skip. Tools ship. Habits do not.
My work sits in change, skills and instructional design — short learning tied to real tasks, with a knowledge check that would be embarrassing to fail.
Name the jobs to be done before you name the feature.
Train the workflow, not the ribbon. People remember tasks.
Give managers a clear ask so sponsorship is more than a launch email.
Measure completion and reuse — not vanity click counts.
If the learning is vague, the tool is avoided. Clear instruction is a control, not a nice-to-have.
