ADOPTION

12 pieces tagged adoption.

12 PIECES 8 long reads · 12 articles · 5 field notes RSS feed

01 The rollout is not the project Assigning licences is the starting gun, not the finish line. The organisation, not the individual user, decides whether Copilot lands. Adoption Copilot LONG READ 8 MIN 02 Teaching a moving target Course-shaped training assumes the product stands still. It does not. Teach tasks and judgement, and treat the screenshots as perishable stock. Learning Adoption LONG READ 7 MIN 03 Stop demoing in a clean tenant A demo tenant has tidy permissions and a dozen documents. The gap between that and the customer's tenant is the whole of the work. Adoption Copilot LONG READ 8 MIN 04 The question I ask first The opening question in an adoption workshop should have nothing to do with AI. Mine is: what work here gets done twice? Adoption Learning LONG READ 8 MIN 05 The pilot that proves nothing A pilot that cannot produce a no is not a pilot. Hold a group back, agree the question first, then measure. Adoption ARTICLE 4 MIN 06 Measuring Copilot without lying about it The dashboards report activity, the board asked about value, and honest measurement starts with saying which of the two you have. Adoption Governance ARTICLE 4 MIN 07 Why champions networks go quiet Champions go quiet at about three months because they were given a title, no time, and no route to anyone who can fix things. Adoption ARTICLE 4 MIN 08 Your Copilot answers are bad and it isn't the model Nearly every poor Copilot answer traces to the wrong product, a control someone applied, or content nobody owns, not to the model. Copilot Adoption ARTICLE 4 MIN 09 What Copilot does to meetings Recaps changed attendance and the meeting record before any organisation decided they should, and both changes need a deliberate answer. Adoption Copilot ARTICLE 4 MIN 10 Change management for a product with no launch date Classic change management assumes a go-live, Copilot has a release cadence instead, and the launch plan has to become a standing service. Adoption ARTICLE 4 MIN 11 Buying help: what good looks like The test of a Copilot engagement is what your organisation can do afterwards without the supplier, and several of the standard deliverables fail it. Adoption Governance ARTICLE 5 MIN 12 A recap is not a decision log A recap records what was said. If nobody said the decision out loud, with an owner and a date, it is not in there. Field notes Adoption FIELD NOTE 2 MIN

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